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OASTH Prototype

Transport App Redesign

CHALLENGE

How can an outdated and obsolete transport app be redesigned to better serve its users? How can the involvement of end-users make the design process more effective and focused on real needs?

SOLUTION

I redesigned a transport app in Greece to enhance usability and efficiency. By involving real users throughout the process, I identified key pain points and addressed them with a fresh, user-centered design. Using interactive phone mock-ups, I gathered feedback and refined the app to ensure it aligned with user expectations. The final design modernized the app’s look and feel while making it significantly easier to navigate and use.

TIME

2 weeks

TOOLS

Figma
Miro
User Research

METHODS

User Experience Design
User Interface Design
Prototyping
User Testing

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User research
results & findings

I conducted a small survey with participants, primarily family and friends, who regularly use buses and depend on the app.

The user research highlighted several critical issues:
 

  • Outdated Design:
    Users consistently described the app as "clunky" and "unintuitive." The visuals felt outdated, which negatively impacted their overall experience.
     

  • Desire for Familiarity:
    Users expressed a preference for designs that mirrored modern transport apps they already used. Familiar patterns and layouts would make the app easier to navigate and build trust.
     

  • Ease of Use:
    Many users avoided the app entirely and relied on the web version for checking bus schedules, citing frustration with the app’s confusing navigation. Simplifying the user journey was essential to retain users.
     

  • Emotional Connection:
    A design that felt polished and user-friendly gave users confidence in the app’s reliability and encouraged them to use it more often instead of alternative solutions.

Concept, Design & Prototype

This project was particularly fulfilling because it demonstrated the value of user-centered design. Involving real users from the beginning highlighted how impactful their insights could be in shaping an intuitive and effective product. 

Week 1 – Research & Wireframing

In the first week, I conducted quick interviews with users of the existing app to understand their pain points. I mapped out their feedback using Miro, highlighting areas like outdated design, unclear navigation, and lack of useful features. Based on this, I created initial wireframes to address these issues and align with user needs.
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Week 2 – Prototyping & Testing

During the second week, I translated the wireframes into high-fidelity interactive prototypes using Figma. I conducted usability tests with users, using mock-ups and simulated scenarios to observe how they interacted with the new design. Their feedback helped refine the app, ensuring that it addressed usability challenges while maintaining a clean and modern look.
 

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